IT Support Manager, OTS

We are Amazon; we pioneer. Since 1995, we’ve been pushing the boundaries of possible and are striving to become Earth’s most customer-centric company. We are seeking a driven IT Support Manager to join our Fulfillment & Operations IT team, responsible for keeping our busy Fulfillment Centers running. These facilities operate 24/7, managing a large and fast-moving inventory of products.

As an IT Support Manager, you will ensure that IT maintenance work and troubleshooting are carried out to a high standard, following all Amazon policies and guidelines, particularly in IT and Health & Safety. You will lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs). Your responsibilities will also extend to managing IT projects, overseeing your team as they execute technical tasks, and fostering a culture of IT ownership and customer satisfaction. In this role, you will be responsible for the development and management of the IT budget, staff scheduling, and the continuous improvement of all IT team processes and initiatives.

Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: Full-time

Basic Qualifications:

• Bachelor's degree

Preferred Qualifications:

• A Master’s degree in a relevant discipline is desirable.
• Experience in project management.
• Understanding of core internet technologies (DHCP, DNS, TCP/IP).
• CISCO experience and relevant certifications.
• Certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Knowledge of Telecom technologies, including VOIP/SIP.
• Previous help desk/technical support experience, including Service Delivery and Service Level Management.
• ITIL and Prince2 certifications are advantageous.
• Experience in procurement, inventory, and asset management of IT equipment.

Language Requirements:
We prefer applications in English.

Amazon is an equal opportunities employer that values diversity in the workforce, recognizing it as central to our success. If you require workplace accommodations during the application or hiring process due to a disability, please let us know.

We look forward to receiving your application!