About the Job:
Boston Consulting Group (BCG) partners with leaders in business and society to address significant challenges and seize opportunities. Since its founding in 1963, BCG has been at the forefront of business strategy, helping clients achieve total transformation and competitive advantage through a unique blend of digital and human capabilities. As an IT Intern, you will play a crucial role in the IT operations team by assisting with daily IT requests, managing IT assets, and supporting project implementations.
Key Responsibilities:
- Provide on-site technology support across various platforms and devices (e.g., PC, Mac, iOS, Android).
- Offer 1st/2nd line IT support to users utilizing knowledge of Microsoft operating systems and Active Directory.
- Troubleshoot and log technical issues via phone calls or the IT Service Management tool, Service Now.
- Assist with the documentation of technical procedures and end-user literature.
- Support video conference and telecommunications systems and assist key users as needed.
- Help prepare and deploy laptops for staff with required user profile configuration and data migration.
- Manage hardware asset tracking and inventory management.
- Support telecom services management, including SIM card requests and basic troubleshooting.
Qualifications:
- Currently pursuing a relevant bachelor's degree (IT, Computer Science, or similar).
- Eligible for an Internship - COOP program.
- Language Requirements: Fluency in English and Arabic.
- Ability to communicate and present technical concepts effectively.
- Troubleshooting skills and knowledge of Windows 11, Windows server, Mac OS, Microsoft Office 365, and cloud file sharing.
- Familiarity with MS Teams, Zoom, WebEx meeting setup, and basic troubleshooting.
- Basic understanding of LAN and IP networking, with logical troubleshooting skills.
- Experience with SCCM or imaging software preferred.
- Exposure to cloud technology and VoIP systems.
- Familiarity with AI tools such as ChatGPT is a plus.
Working Environment:
- Shared office space.
- Some lifting/moving of equipment may be required.
- Occasional weekend work or early/late hours may be necessary based on business needs.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
