This is an opportunity to run a field engineering team, helping customers understand and implement Canonical's open source solutions in public clouds and their own data centers. The role covers a wide range of cloud offerings, including Ubuntu, virtualization, private cloud, Kubernetes, and sophisticated open source solutions such as MLOps and data platforms. As we expand into new industries like telecommunications, finance, healthcare, and media, we design and develop new solutions to meet these evolving needs.
As a Cloud Field Engineering Manager, you'll be expected to be a hands-on engineer capable of troubleshooting technical issues and engaging in technical presales discussions with customers. Your role will include shaping your team's direction and delivery while also contributing to project delivery. The Field Engineering team works directly with customers, designing cloud solutions based on their workload needs, and your leadership will help grow your team both technically and professionally.
Responsibilities:
- Lead and develop a team of Field Engineers across various experience levels in Presales and Professional Services.
- Solve customer problems and act as a trusted advisor by promoting Canonical technologies.
- Coach, mentor, and provide career development feedback to team members.
- Identify and measure team health indicators and implement disciplined engineering processes.
- Actively participate in technical presales to meet departmental goals.
- Collaborate with other leaders within the organization.
What We're Looking For:
- Knowledge of cloud computing concepts and technologies, such as Kubernetes, OpenStack, AWS, GCP, Azure, and Ceph.
- Practical knowledge of Linux and networking.
- Experience in technical presales.
- Strong interpersonal skills and a dynamic approach to new projects.
- Excellent verbal and written communication skills in English.
- Passion for developing and growing team members.
- Organization skills to ensure timely, high-quality results.
- Willingness to travel up to 40% of the time for company and customer events.
Preferred Qualifications:
- Proficiency in a second language (Spanish or French preferred).
- Knowledge of Python and experience collaborating with internal and external partners.
Work Conditions:
- This role is fully remote, allowing you to manage your team within your time zone.
- Canonical provides a distributed work environment with opportunities for travel and in-person team events.
Compensation and Benefits:
- Base pay with performance-driven annual bonuses.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation reviews and recognition rewards.
- Annual holiday leave, maternity and paternity leave, and Employee Assistance Program.
- Opportunities to travel and meet colleagues.
About Canonical:
Canonical is a pioneering technology company leading the global transition to open source. As the publisher of Ubuntu, we are at the forefront of innovations in AI, IoT, and cloud computing. Founded in 2004, we have been a remote-first company and prioritize excellence in our workforce, fostering a diverse and inclusive environment where all individuals can thrive and have their applications considered fairly.
