Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is committed to simplifying and improving lives while fostering an inspiring organizational culture. Since its inception in 2012, Careem has created earnings for over 2.5 million Captains and has simplified life for over 70 million customers across more than 70 cities in 10 countries.
Key Responsibilities:
- Responsible for Systems & Network Administration, Maintenance and support, change, incident, and problem management of Careem's IT systems.
- Manage and support the enterprise network, including day-to-day support, incident management, and the design and implementation of infrastructure changes.
- Deploy, support, and administrate IT infrastructure services and systems, including voice and data networks, MPLS, DPLC, wireless networks, and multisite mesh networks.
- Monitor and maintain network health from layers 1-7, ensuring continuous improvement and documenting Careem's network infrastructure.
- Provide 24x7 second-line support and escalation services for production incidents.
- Communicate relevant project information effectively and engage in service reviews with internal teams and suppliers.
- Ensure changes affecting IT infrastructure occur in a controlled and auditable manner.
Technical Knowledge Required:
- Experience with Datacenter management, Unified Communications, LANs, WANs, Wireless Networks, Virtualization, TCP/IP, Routing, Switching, and various network technologies.
- Familiarity with VMware ESX and vCenter, Linux, VoIP telephony systems, IT security tools, and Information Governance.
Qualifications and Experience:
- Degree in computer science or a similar discipline.
- Minimum of 5 years of experience as an IT Infrastructure Engineer, Systems, or Network Administrator.
- Desired certifications: Network +, CCNA, CCNP, MCSE or MCITP, AWS/Azure certified, Security +, ITIL.
Desired Skills:
- Experience with Next Generation Firewalls, MDM, Virtualization, Active Directory, and SASE.
- Knowledge of tools such as Zscaler, Cisco Meraki, and Orange MPLS is a plus.
Work Conditions:
- Full-time position.
- Work schedule: 4 days a week in the office & 1 day from home, with the option to work remotely from any country for 30 days a year.
- Unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities.
Language Requirements:
Not specifically stated, but proficiency in English is typically expected in an international company context.
