About the Job: Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping top companies build stronger businesses. The role of ITSM / ServiceNow Consultant involves understanding client needs, designing and implementing ServiceNow solutions to improve IT service management practices, and ensuring successful adoption and integration of the platform.
Key Responsibilities:
- Understanding Customer Needs: Participate in requirements gathering and analysis to grasp client business objectives and IT processes.
- Solution Design & Implementation: Design and implement ServiceNow solutions based on client requirements using ITIL/ITSM best practices.
- ServiceNow Configuration & Customization: Configure and customize ServiceNow modules, develop automated workflows, and integrate with other systems.
- Technical Expertise: Demonstrate strong technical skills in ServiceNow, including scripting, application development, and integration.
- Training & Support: Provide training, documentation, and ongoing support to client teams to ensure successful platform adoption.
- Problem Solving & Troubleshooting: Troubleshoot issues, identify areas for improvement, and propose solutions.
- Collaboration & Communication: Collaborate with cross-functional teams, including IT, business, and client stakeholders.
- Reporting & Analytics: Create reports and dashboards to track performance and identify trends.
Qualifications:
- Experience: 3+ years in IT and/or consulting, focused on ITSM or Service Management.
- ServiceNow Expertise: Strong knowledge of ServiceNow modules, configurations, and customization.
- ITIL/ITSM Knowledge: Understanding of ITIL/ITSM best practices and frameworks.
- Technical Skills: Familiarity with scripting, application development, and integration technologies.
- Communication & Collaboration: Excellent communication, interpersonal, and collaboration skills.
- Problem-Solving & Analytical Skills: Strong analytical and problem-solving abilities.
- Certifications: ServiceNow certifications (CSA, CIS, etc.) are highly desirable.
- Language Requirements: Arabic speaking is preferred but not mandatory.
If you're looking to leverage your skills in a dynamic environment, this role at Cognizant could be an excellent opportunity.
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time
