As an L2 IAM & PKI Engineer, you will be responsible for operational support and maintenance of Identity and Access Management (IAM) and Public Key Infrastructure (PKI) systems. Key responsibilities include:
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Operational Support & Monitoring: Monitor and maintain the performance of IAM and PKI systems to ensure high availability and security. Respond to alerts and troubleshoot incidents promptly.
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Routine Configuration & Maintenance: Implement configuration changes, system updates, and routine maintenance tasks for Privileged Access Management, Identity Governance and Administration (IGA), Remote Access, and PKI solutions. Maintain accurate documentation of system configurations and incident logs.
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Issue Diagnosis & Escalation: Diagnose and resolve common technical issues, document findings, and escalate complex incidents to the L3 team with detailed reports. Assist in preparing incident and post-incident reports to support continuous improvement efforts.
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Collaboration & Communication: Work closely with IT, security, and other support teams to ensure operational stability, provide status updates, and collaborate on process improvements.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 3–5 years of experience in operational support for IAM or PKI systems.
- Working knowledge of Privileged Access Management, IGA, Remote Access Solutions, and PKI management.
- Strong troubleshooting and analytical skills, ability to work under pressure.
- Excellent verbal and written communication skills.
Desired Skills & Certifications:
- Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
- Familiarity with ITIL processes and incident management best practices.
- Strong documentation skills and attention to detail.
- Proactive approach to learning and adapting to new security technologies.
Working Conditions:
This is a full-time role with standard operational hours and potential on-call responsibilities during critical incidents. The position offers a collaborative team environment with regular interaction with L3 engineers and other IT/security teams. Opportunities for career development and further specialization in IAM and PKI technologies are available.
At DXC Technology, we believe strong connections and community are essential to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
Language Requirements:
Fluent in English (verbal and written communication skills).
