L2 Network Security Engineer

The L2 Network Security Engineer is responsible for the day-to-day operational support, monitoring, and maintenance of various network security technologies, including:

• SSL Inspection (Gigamon)
• Virtual Private Network (Palo Alto, F5)
• Web Proxy (ForcePoint)
• Firewalls (Palo Alto, Cisco, Fortinet)
• DDoS Protection (Arbor)
• Advanced Threat Protection (FireEye NX)
• Intrusion Prevention Systems (Cisco, Trilex)
• Email Security (Cisco Iron Port, FireEye EX, ForcePoint ESG, Trend Micro Scan-Mail)

Key Responsibilities include:

• Operational Support & Monitoring: Monitor and maintain the health and performance of all network security technologies. Respond promptly to alerts and incidents across various systems.
• Issue Diagnosis & Escalation: Diagnose and resolve routine technical issues. Escalate complex issues to the L3 Network Security Engineer with thorough documentation.
• Routine Configuration & Maintenance: Assist with configuration changes, firmware updates, and scheduled maintenance tasks, while maintaining accurate documentation.
• Incident Management & Reporting: Provide initial incident analysis during security events and assist in generating reports for root cause analysis.
• Collaboration & Communication: Work closely with IT, network, and security teams for operational stability and rapid issue resolution. Communicate status updates for escalated incidents.

Work Conditions: Full-time role with standard operational hours and potential on-call responsibilities during critical incidents. Collaborative team environment, working closely with L3 engineers and cross-functional IT/security teams. There are opportunities for career growth and professional development in advanced network security technologies.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3–5 years of experience in network security operations with hands-on experience in managing and troubleshooting multiple security technologies.
• Familiarity with key technologies as listed above.
• Strong troubleshooting and analytical skills, excellent verbal and written communication skills.

Desired Skills & Certifications:

• Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
• Experience with ITIL processes and incident management practices.
• Proficiency in documentation and reporting best practices.

Language Requirements: Not specified.