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Graduate Trainee - User Access Management

Emirates NBD Dubai, United Arab Emirates Posted: 02 Jul 2025

Financial

  • Estimate: $30k - $42k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • No Visa Provided

Requirements

  • Experience: Entry Level
  • English: Professional

Position

The Graduate Trainee User Access Management (UAM) at Emirates NBD is responsible for performing the User Management Functions of most IT Applications in the Emirates NBD Group. This role includes managing TMK Keys and SWIFT RMA.

Key Responsibilities:

  • Receive, review, and process access requests for company systems and applications, ensuring they are accurate and complete.
  • Verify user access rights and privileges based on defined policies and procedures.
  • Grant, modify, or revoke user access as needed.
  • Monitor and report on user access activity to ensure compliance with company policies.
  • Participate in training and development activities to enhance knowledge and skills related to access management processing.
  • Analyze and assign permissions to users in various applications as per approved requests.
  • Support 24X7 High Privileged Password (HLP) management activities, including weekends and public holidays.
  • Answer IVR calls and respond to user queries regarding access management.
  • Ensure all user requests and issues are resolved within established turnaround times, in coordination with Business Units.
  • Ensure user access is provided in line with respective roles, adhering to bank policies.

Key Requirements:

  • UAE National with Familybook.
  • Bachelor’s degree or Diploma.
  • Good knowledge of IT system management.
  • Ability to learn new technologies quickly.
  • Strong analytical and problem-solving skills.
  • Excellent customer service skills.
  • Good command of English.
  • Excellent operational and communication skills.
  • Proficient in spreadsheets and analysis tools.
  • Assertive and polite with a strong attention to detail and accuracy.
  • Ability to work independently and as part of a team.

Language Requirements:

  • Excellent command of English.
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About Emirates NBD

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realize their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region. Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.