As a Product Manager for Client Experience, you will focus on ensuring that our clients have a delightful experience when working with Lean Technologies. Your role will span all phases of the client lifecycle, including onboarding and integration, monitoring, and product discovery. You will create, own, and validate your roadmap with customers, working cross-functionally with multiple teams to ensure that requirements meet the needs of regulators and the market.
You will be responsible for ensuring our Application Dashboard serves various client personas, from developers integrating Lean into their platform to CFOs generating reports and interrogating payment histories. Collaboration is key, as you will develop the frameworks that other teams utilize to deliver their products to market, from SDKs to Documentation.
The ideal candidate will be passionate about UX, design, and performance, with a strong competency in working confidently with quantitative and qualitative data. You should also possess a robust understanding of operating with third-party tools for business needs.
Responsibilities:
- Execute end-to-end product lifecycles, ensuring alignment with user needs, compliance requirements, and company objectives.
- Define, prioritize, and manage the product roadmap for the Application Dashboard and related tools to enhance adoption and revenue opportunities.
- Collaborate closely with the development team to convert requirements into clear, actionable user stories and features, ensuring technical feasibility and scalability.
- Maintain cohesion within cross-functional teams to meet deadlines without compromising quality.
- Take ownership of key business metrics to ensure delivery of value against business goals.
- Work with legal and compliance teams to ensure adherence to relevant regulations.
- Utilize data-driven insights for informed decision-making and continuous improvement.
Competencies:
- Ability to develop a product vision and strategy.
- Proficiency in creating complex user journeys and understanding their implications at a system level.
- Capability to balance product requirements with timelines and priorities.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Experience managing cross-functional teams and stakeholders.
- Self-starting mindset with a proactive approach to problem-solving.
- Background in market research and data analysis.
- Effective task prioritization and time management skills.
Desired Qualifications:
- Proven track record in delivering B2B software for third-party use, preferably in the financial sector.
- Strong understanding of APIs, SDKs, and microservices architecture.
- Qualification in a design or engineering field.
- Experience in a regulated industry.
