Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Together with our customers, we are helping build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships and networks deliver a unique set of products and services that help individuals, financial institutions, governments, and businesses realize their greatest potential.
As a Technical Account Manager (TAM) at Dynamic Yield, you will be the primary technical contact for clients immediately after they sign a deal. You will guide them through onboarding, integration, and ongoing technical consulting to ensure they maximize the value of our platform. This role requires a unique blend of technical expertise, client-facing skills, and strategic thinking to foster long-term relationships and drive customer success.
Key Responsibilities:
- Act as the technical bridge between Dynamic Yield and our clients, ensuring a seamless transition from sales to implementation.
- Lead the onboarding process, including technical integrations, migrations, and product customization to meet client needs.
- Provide ongoing technical guidance, training, and best practices throughout the client lifecycle.
- Partner closely with engineering, product, development, and support teams to resolve technical issues and optimize client implementations.
- Maintain a portfolio of 15-25 clients, managing technical expectations and identifying opportunities for additional technical solutions.
- Assist clients in configuring APIs, troubleshooting issues, and understanding how to implement Dynamic Yield’s product effectively.
Who You Are:
- Technical & Client-Focused: You understand JavaScript, HTML, CSS, and API configurations, and can translate complex technical concepts for non-technical users.
- A Strong Communicator: You can manage client expectations and proactively address technical challenges.
- Experienced in Account/Project Management: You have worked with multiple clients, ideally in SaaS, digital marketing, or e-commerce.
- Strategic Thinker: You go beyond technical troubleshooting to identify new opportunities for feature development and product adoption.
Qualifications:
- Bachelor’s degree in Computer Science or a related field (or equivalent experience).
- 2+ years of experience in a technical client-facing role (TAM, Technical Consultant, Solutions Engineer, etc.) or as a front-end developer.
- Strong expertise in JavaScript, HTML, CSS (Java is a plus).
- Experience with SaaS platforms, APIs, and digital marketing solutions is a plus.
- Familiarity with e-commerce platforms and personalization strategies is preferred.
Language Requirements:
- Strong communication skills in English (additional languages may be an advantage).
Corporate Security Responsibility:
All activities involving access to Mastercard assets, information, and networks come with inherent risk. It is expected that every person working for or on behalf of Mastercard is responsible for information security and must abide by Mastercard’s security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violations or breaches, and complete all mandatory security trainings as per Mastercard’s guidelines.
