About the Job:
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we are connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. At RLDatix, we’re making healthcare safer together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible.
We are seeking a Saudi Arabia-based Technical Specialist to join our Professional Services team, providing exceptional implementation and technical support services to healthcare organizations across the region. The Technical Specialist will be the primary technical point of contact for clients, from pre-sales through implementation and post-go-live support, ensuring the successful deployment and configuration of RLDatix solutions.
Responsibilities:
- Deliver installation, configuration, setup, and upgrades of RLDatix software and hardware.
- Support integration tasks (including APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf).
- Respond to 2nd line support cases and resolve technical issues to maintain customer satisfaction and uptime.
- Advise clients on infrastructure design, system configuration, and IT best practices.
- Coordinate data migration, server setup, and system changes to ensure smooth transitions.
- Utilize knowledge of Windows Server 2016/2019, Linux (Red Hat, Ubuntu), and network fundamentals.
- Apply coding and scripting knowledge (PHP, Java, HTML, Apache) in customizing and enhancing software performance.
- Engage in ITSM processes and change management in line with ITIL standards.
Qualifications:
- 3–5 years’ experience in a technical specialist or analyst role, ideally within the healthcare IT or software sector.
- Proven success in delivering technical solutions that improve client outcomes.
- In-depth knowledge of operating systems (Windows Server 2016/2019, Red Hat Linux, Ubuntu), networking, and enterprise integrations.
- Hands-on experience with integration protocols and tools such as APIs, HL7, XML, JSON, Mirth Connect, and Cloverleaf.
- Solid coding foundation in PHP, Java, and HTML, with experience using Apache.
- Understanding of IT service management frameworks, especially ITIL.
- Experience implementing IT systems and software within healthcare environments (preferred).
- Sincere interest in improving healthcare through better, safer technology.
Work Conditions:
Hybrid, Full-time
Travel Requirement:
Ability to travel up to 60% of the time within Saudi Arabia, GCC, and MEA regions
Benefits:
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
Equal Opportunity:
RLDatix is an equal opportunity employer, ensuring that persons with disabilities are provided reasonable accommodation in the job application and interview process.
