talabat is a global player in the on-demand delivery space operating in 9 countries. Our ambition is to build a super app that will enable anyone to get pretty much anything their city has to offer. As the Global Head of IT, you will be responsible for the day-to-day management of the IT Team, which covers software, hardware, and network equipment and services globally.
You are expected to empower our employees by providing them with flexible tools while maintaining the security of our operations. We’re a cloud-native company, which means we don’t have on-premises data centers; familiarity with a cloud-only approach is essential. You will have complete control over our IT strategy and will help talabat navigate the challenges of being a highly distributed company with many offices across three continents.
Job Description:
- Design and implement the IT strategy in alignment with the Delivery Hero strategy, covering device and license acquisition, networking, security, and SSO.
- Define an IT roadmap to facilitate international scaling.
- Oversee the overall IT budget and provide monthly forecasts.
- Supervise IT projects and initiatives.
- Operate production systems for VoIP and IVR, and upgrade company internal networks to interconnect all headquarters, local offices, and tMarts.
- Collaborate closely with HR and Tech departments.
- Automate key processes including employee onboarding, offboarding, asset management, and access management.
- Develop an account and permissions management strategy for employees in collaboration with the Delivery Hero ETS team.
- Implement and enforce security strategies for employee devices.
- Ensure compliance with standards like PCI by implementing necessary IT solutions.
- Lead proofs of concept for new products beneficial to talabat.
- Enhance the help-desk service to address IT issues faced by talabat employees.
- Manage vendor relationships, with a focus on budget allocation and efficiency.
- Manage a distributed team across the region.
Qualifications:
- Excellent communication skills in written and spoken English; Arabic is a plus.
- High flexibility and ability to make decisions on the go; this role does not suit individuals accustomed to a traditional, structured environment.
- A minimum of 5 years of experience managing an IT team in a mid-sized company with distributed offices.
- Experience deploying endpoint protection software and establishing security policies.
- Proficiency in at least one programming language and scripting.
- Experience with automation and integrations; this is a hands-on role.
- Familiarity with cloud providers such as AWS.
- Deep understanding of IAM/SSO solutions.
- Computer Science, Engineering, or a similar university degree.
