Accenture is a leading global professional services company that provides a broad range of services in strategy consulting, technology, and operations, complemented by digital capabilities across all services. We leverage unmatched experience and specialized capabilities across more than 40 industries, supported by a vast network of Advanced Technology and Intelligent Operations centers.
As a Tech Del & Ops Excellence Analyst, you will be involved in helping clients improve their performance and create lasting value through innovation and expertise in technology.
Key Responsibilities Include:
- Learn and understand the telecommunication technology landscape, including digital channels, business support applications, and network technologies.
- Gain exposure to 5G, IoT, and emerging telecom trends through research and practical tasks.
- Collaborate with cross-functional teams such as network engineers, data analysts, and customer care professionals.
- Support the customer experience team by understanding common technical issues and solutions.
- Analyze customer data and service usage trends to identify opportunities for improving customer satisfaction and retention.
- Participate in cross-functional meetings to ensure alignment of business objectives.
- Learn programming skills, modern frameworks, and design thinking to build applications solving business and IT challenges.
- Understand business requirements to translate them into technical requirements for project design and delivery.
What You Can Expect in the Role:
- Involvement in large-scale enterprise transformations in the Middle East.
- Hands-on experience in business analysis and customer experience strategies within the telecom sector.
- Understanding how advancements like 5G, AI, and IoT impact the telecom industry.
- Development of analytical, communication, and strategic thinking skills tailored to the telecom industry.
Qualifications:
- Bachelor’s or Master’s degree in relevant subjects such as Information Technology or Software Engineering.
- Strong numerical and analytical skills, capable of using quantitative methods.
- Basic understanding of telecom technologies.
- Self-motivated with the ability to work under pressure.
- Effective communication and presentation skills.
- Related certifications are a plus.
- Excellent spoken and written command of English.
Why Join Us?
- Transparent career progression focusing on your strengths and continuous coaching.
- Opportunity to work with Accenture experts who tackle significant industry challenges.
- Flexible work arrangements and competitive benefits.
- Access to state-of-the-art technology for skill enhancement.
- Opportunities to impact local communities positively.
If this sounds like the ideal role for you, we encourage you to apply.
