About the Job
As an increasing number of large enterprises move their critical systems to the cloud, Amazon Web Services (AWS) seeks high-powered technical leaders to assist our most strategically important customers in navigating the operational challenges of cloud computing. You will support the software development life-cycle for cloud services, operations management of active services, and foster business relationships with AWS.
In this role, you will help shape and execute a strategy to build mind-share and broad use of AWS with our largest customers in the Middle East and MENAT region. You must have management and customer-facing skills that enable you to represent AWS effectively and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. A demonstrated ability to think strategically about business, product, and technical challenges is also essential as you assist our customers in leveraging the efficiencies, cost savings, and innovations offered by the cloud.
Key Responsibilities
Every day will bring new and exciting challenges in the job as you:
- Champion and advocate for Enterprise customers within AWS (be their voice)
- Develop the team responsible for resolving technical issues and liaising with AWS engineers to expedite customer issue resolutions
- Participate in in-depth architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Collaborate with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, and pre-launch planning
Basic Qualifications
- Ability to analyze and present operational reviews to customer leadership
- Experience leading technical teams
- Extensive experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Proven track record of effectively leading technical teams
Preferred Qualifications
- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management, or consulting
- An adaptable communication style for diverse audiences with varying technical backgrounds
- Proficient in communicating complex ideas, both in writing and presentations
- Excellent analytical skills with a track record of balancing innovative thinking with a strong customer and quality focus
- A degree in a STEM field is a plus; an MBA is also a plus
- Experience with AWS service offerings
