We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team in Dubai, UAE, who keeps our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server, and infrastructure issues.
Key Job Responsibilities
Your responsibilities will include but are not limited to:
- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines, specifically IT and Health & Safety.
- Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
- Overseeing your team’s projects to support technical task execution while ensuring effective reporting and internal customer satisfaction.
- Development and management of the IT budget through its lifecycle, and facilitating IT skill development of Fulfillment Center staff.
- Leading people, hours, and shifts, including staff and team scheduling.
- Inspiring continuous improvement of all IT team processes and initiatives and driving operational excellence within the Fulfillment department.
Basic Qualifications
- A technical Bachelor’s degree in a relevant discipline is necessary.
- Previous, relevant management experience in an operations or logistics environment as an IT Manager or IT Service Delivery Manager.
- Previous experience in Linux/Unix support and/or Microsoft Windows support.
- Networking knowledge, specifically LAN/WAN and wireless.
- Comfort with IT infrastructure, including data cabling and other fundamental aspects of computer facilities infrastructure.
- Previous experience of developing and managing IT budgets, including staff, hardware, and software.
- Effective project management skills with the ability to deal with various levels of seniority.
- Strong analytical skills and validated problem-solving ability.
- Occasional travel may be required.
Preferred Qualifications
- A Master’s degree in a relevant discipline is a nice-to-have.
- Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
- CISCO experience and certifications.
- Certifications in Unix/Linux System support and/or Microsoft Windows system support.
- Telecom knowledge, including VOIP/SIP and mobile technologies.
- Previous help desk or technical support experience, and previous Service Delivery and Service Level Management experience.
- ITIL and Prince2 certifications would be advantageous.
- Willingness to develop skills needed to support specific Fulfillment Center Automated Systems.
- Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.
