About the Job:
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, committed to accelerating cryptocurrency adoption and enhancing financial freedom.
We are seeking candidates to join our TechOps team as part of the Binance Accelerator Programme (BAP) in Technical Support. This role provides a unique opportunity to gain practical experience in technical operations while working with cutting-edge AI and Machine Learning technologies.
Responsibilities:
- Provide technical support and manage urgent escalations in high-traffic production environments.
- Collaborate with customers, product managers, developers, and management to resolve issues effectively.
- Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and recommend system-level improvements.
- Work with global product and development teams on iteration, release, and roadmap planning.
- Manage multiple incidents and deadlines in a fast-paced environment while maintaining flexibility and prioritization.
- Continuously improve service quality through process optimization, coaching, and documentation.
- Support and optimize customer and business processes by integrating AI and Machine Learning solutions where applicable.
Requirements:
- Undergraduates in Computer Science or related field are preferred (relevant internship experience is a plus).
- Strong problem identification, analysis, and resolution skills.
- Experience with Unix/Linux, shell scripting, and databases (Oracle, MySQL).
- Understanding of web/app-related project support, HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, and Linux/Unix.
- Familiarity with software development methodologies and coding standards.
- Experience with debugging and troubleshooting software applications.
- Knowledge of technical support processes and escalation management.
- Passionate about technical support and solving complex customer issues.
- Ability to communicate effectively with engineers, product managers, and customers.
- Comfortable performing shift work (7 am-4 pm, 10 am-7 pm, or other shifts).
- Ability to start in January/February 2025 for a duration of 6 months.
Location:
Dubai, Dubai, United Arab Emirates (Remote)
Job Type:
Full-time, Fixed-term contract (6 months)
This position offers an immersive experience in the rapidly expanding Web3 space and aims to enhance your professional network while building transferable skills for your career.
