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Customer Solutions Specialist

Bosch Dubai, United Arab Emirates Posted: 06 Apr 2024


  • Salary unspecified
  • Zero income tax location


  • Contact employer for details


  • Experience: Senior
  • English: Professional


  • Job Description:
    • Responsible for planning assessment of assets at site, on-site technical discussions, holding conversation with different stakeholders & technical content creation for the proposal build.
    • Create high-level solution map, statement of work, scoping, assumptions, deliverables, and risks that can be translated into a Digital Twin - IAPM solution offering.
    • Create solutions for industrial machines to enlighten customers on how data, AI, ML, simulations, and first principles would work for them towards "Reliability Centric Maintenance" & "Total Productive Maintenance" to achieve desired business outcomes.
    • Enable the sales team with expert insights during opportunity assessment and capture application or domain-specific requirements, possible solution deployment approaches & create the definition for customer success.
    • Utilize domain and technical expertise to understand client business objectives and translate them to Digital Twin - IAPM product features and capabilities & provide transfer learning to the Solution Ecosystem (SES) group.
    • Define and provide consistent feedback on bringing in the technology and product upgrades to the SES group.
    • Participate in various technical forums (Internal and External), de-mystifying the capabilities of
  • Qualifications:
    • Education: Successfully completed degree in Mathematics, Electrical, Electronics, or Mechanical fields.
    • Experience: At least 10 years of professional experience in various roles related to research, product development, Industry 4.0, Industrial asset reliability, signal processing & sensorization, industrial processes & automation, exposure to cloud (Azure & AWS), and managing high-performance teams.
    • Know-how: Concrete understanding of Industrial IoT construct with Hands-on exposure to software packages like OPC-UA, Ansys, OSI Soft, PI Historian, Asset optimization packages, SAP PdMS (PAI), and other Digital Asset Performance packages. Practical knowledge of working with analog signals, DAQ, enterprise asset management packages & engineering drawings is highly desired.
    • Enthusiasm: Pioneering spirit and enjoy working in an interdisciplinary team with a high degree of personal responsibility and creative freedom.
    • Personality: High sense of responsibility, reliable, and a team player. Entrepreneurial mindset with a hands-on mentality.
    • Work practice: Analytical mindset combined with a pragmatic, results-oriented approach.
    • Language: Very good hold on English (written and spoken).
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About Bosch

The Bosch Group is a leading global supplier of technology and services, offering innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch creates technology that is "Invented for life" and aims to facilitate connected living with products and solutions that contain artificial intelligence or have been developed with its help.