
Software Engineering Manager - Container and Virtualisation Infrastructure
Canonical Dubai, United Arab Emirates
Canonical is a leading provider of open source software and operating systems, recognized for its contributions to the global enterprise and technology markets through its platform, Ubuntu. Our clientele includes major public cloud and silicon providers, and industry leaders across various sectors. Canonical is known for its global distributed collaboration with over 1100 colleagues across more than 75 countries, minimizing office-based roles. Teams gather in person two to four times a year to align on strategy and execution.
We are seeking an Associate Support Engineer to enhance a career at Canonical while supporting our customers who utilize Ubuntu and open source products. This hands-on role demands an eagerness to learn and a passion for Linux and open source technologies. Engaging with technical problems such as triaging complex cloud environments, desktop and server issues, and OS configuration, you will ensure expert-level support across cloud, desktop, and IoT environments.
As a successful candidate, you will manage your cases from problem qualification to resolution, maintaining the highest customer satisfaction and adhering to service level agreements. This role also requires regular collaboration with remote team members and participation in weekend working rotations.
Key Responsibilities:
Requirements:
Nice-to-Have Skills:
What We Offer:
Canonical fosters a diverse workplace, free from discrimination, and is committed to fair consideration for all applicants regardless of identity.
Canonical Dubai, United Arab Emirates
Canonical Dubai, United Arab Emirates
Canonical Dubai, United Arab Emirates
Canonical Dubai, United Arab Emirates
Canonical Dubai, United Arab Emirates
Canonical Dubai, United Arab Emirates
We deliver open source to the world faster, more securely and more cost effectively than any other company. We're also the publishers of Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors.