About the Job
This position offers an opportunity to lead a Professional Services (Field Engineering) team, helping customers understand and implement Canonical's open-source solutions in public clouds and their own data centers. The role encompasses a comprehensive range of cloud offerings, including Ubuntu, virtualization, private cloud, Kubernetes, and sophisticated open-source solutions such as MLOps platforms and data platforms.
As a Cloud Professional Services Manager, you will be responsible for guiding the team in technical presales conversations and project delivery, while also nurturing management skills among engineers interested in soft skills. You will help shape the team’s direction and ensure high-quality service delivery to clients across various sectors, including telecom, finance, healthcare, and media.
Key Responsibilities:
- Lead and develop a team of engineers, from graduate to senior levels.
- Coach, mentor, and provide career development feedback.
- Identify and measure team health indicators; implement disciplined engineering processes.
- Represent your team and product to stakeholders, partners, and customers.
- Develop and promote excellent engineering and organizational practices.
- Collaborate closely with other leaders as part of the leadership team.
What We Are Looking For:
- Knowledge of cloud computing concepts and technologies such as Kubernetes, OpenStack, AWS, GCP, Azure, and Ceph.
- Practical knowledge of Linux and networking.
- Experience in technical presales.
- Strong verbal and written communication skills in English.
- A demonstrated passion for developing and growing team members.
- Organized with a focus on timely, high-quality results.
- Willingness to travel up to 40% of the time for tech events and customer meetings.
Preferred Additional Skills:
- A second language, preferably Spanish or French.
- Knowledge of Python.
- Experience collaborating with external partners and multiple internal teams.
Compensation and Benefits:
Canonical considers geographical location, experience, and performance in shaping compensation. The company offers a performance-driven annual bonus, annual compensation reviews, and various benefits such as:
- Distributed work environment with twice-yearly in-person team sprints.
- Personal learning and development budget of USD 2,000 per year.
- Recognition rewards and annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunities to travel to meet colleagues globally.
About Canonical
Canonical is a pioneering tech firm at the forefront of the global transition to open source, known for publishing Ubuntu. The company has maintained a remote-first culture since its inception and is dedicated to fostering diversity and inclusion in the workplace. Canonical is committed to providing equal opportunities to all applicants regardless of their background.
