Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in various enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We serve top public cloud and silicon providers, and industry leaders across multiple sectors. As a pioneer of global distributed collaboration, our team of over 1200 colleagues in 75+ countries works primarily remotely, meeting a few times a year in different locations to align on strategy and execution.
We are hiring a Software Engineer - L3 Support to work in a dynamic engineering role focused on Linux-based infrastructure and applications. This role covers all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and the open-source applications that run on top of them.
You will face challenges that require a breadth of engineering skills across the stack. The role is ideal for a technologist passionate about Linux and open source, with excellent communication skills and a desire to troubleshoot and resolve issues that affect millions of users globally.
Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes.
- Maintain close relationships with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities and develop bug fixes, backport patches, and work with upstream for inclusion.
- Review code produced by other engineers and demonstrate sound judgment in technical methods.
- Prioritize work and manage time against those priorities effectively.
- Participate in team discussions to improve processes, tools, and documentation.
- Communicate clearly, technically, and concisely.
- Work from home and travel internationally up to 10% of your time for team meetings, events, and conferences.
Qualifications:
- Exceptional academic track record.
- Background in Computer Science, STEM, or a similar field.
- Experience with Linux and open-source software.
- Proficiency in at least one of the following programming languages: Python, Go, C, or C++ on Linux.
- Willingness to learn unfamiliar technologies and dive deep into complex issues.
- Openness to travel up to four times a year for internal events.
Nice-to-Have Skills:
- A genuine love for technology and working with talented individuals.
- Curiosity, flexibility, articulate communication, and accountability.
- Valuing soft skills and being passionate, enterprising, thoughtful, and self-motivated.
- Interest in, or willingness to learn about, various technologies including Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, and distributed systems.
What We Offer:
- Competitive compensation with annual reviews.
- Performance-driven annual bonus.
- Personal learning and development budget of USD 2,000 per year.
- Annual holiday leave, maternity and paternity leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunities for travel to new locations for team events.
Language Requirements:
No specific language requirements mentioned; however, proficiency in English is implied for communication purposes.
Canonical is an equal opportunity employer, committed to fostering a diverse work environment. Applications from all backgrounds are welcomed and given fair consideration.
