The UX Writer is responsible for crafting clear, concise, and user-friendly copy within digital products to enhance user experiences. This role requires close collaboration with designers, product managers, and developers to create microcopy, content flows, and messaging that guide users through interfaces smoothly. The objective is to ensure that users understand how to interact with a product and feel confident in doing so.
Responsibilities:
- Enable high-quality user experience by creating meaningful copy that connects with consumers and guides them through their journey.
- Collaborate with UX researchers, designers, developers, and other business teams throughout the design process.
- Define content strategy for products and write clear and concise content across multiple touchpoints.
- Deliver microcopy for functional interactions, focusing on information architecture, wireframes, and interface designs.
- Create and maintain copy usage guidelines by documenting iterations.
- Assist UX researchers in formulating clear questions for surveys and analyzing data from various validations (US research or A/B testing).
- Conduct user research to validate specific microcopy performance and iterate based on insights.
- Advocate for the end user while ensuring business requirements are met.
- Research and define best practices for UI copy.
- Perform any other duties as assigned by the line manager relevant to the role.
- Ensure compliance with all necessary controls and information security policies.
Qualifications:
- Preferred: Tertiary level qualification from a recognized institution in Communication or a relevant field.
- 3 to 5 years of experience in UX copywriting for digital products (websites, mobile apps, or software interfaces).
- Demonstrable portfolio showcasing UX writing skills and the ability to produce copy that drives specific outcomes.
- Passion for quality user-centered writing with attention to detail.
- Knowledge of user-centered UX principles and practices.
Technical Competencies:
- Business Requirement Mapping
- Design Thinking
- Digital Literacy
Behavioral Competencies:
- Creative Thinking
- Communication
- Problem Solving
- Good Time Management Skills
About Us:
D360 Bank is a shariah-compliant digital bank aiming to provide the best financial experience in the Kingdom. Our vision is to reinvent finance through innovation and technology, making it convenient, accessible, and fair for all.
About The Team:
Joining the D360 Bank Products team places you at the forefront of innovation, allowing you to shape the future of digital banking. You will oversee the entire lifecycle of our products, from ideation and design to delivery and maintenance, while driving revenue generation and enhancing customer experience.
