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Application Support Specialist

Emirates NBD Dubai, United Arab Emirates Posted: 11 Feb 2025

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Financial

  • Estimate: $48k - $72k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

About the Job:
We are seeking an experienced Application Support Specialist with a minimum of 5 years of relevant technical experience in large organizations, preferably in the Banking or Finance industry. The ideal candidate will demonstrate expertise in application production support within the ITIL framework and possess excellent knowledge and hands-on experience in the following areas:

  • Application troubleshooting, configuration, and maintenance
  • Application performance tuning and optimization
  • Ticket resolution with a focus on quality and within Service Level Agreements (SLAs)
  • Proactive monitoring and incident analysis
  • Workflow maintenance and configuration
  • Knowledge of the following asset classes: Equities, Fixed Income, Funds, ETF, and Structured Products
  • Understanding of portfolio management and the trade life cycle in wealth management
  • Collateral management concepts (Pledge/UnPledge)
  • Experience with middleware systems (TIBCO/Open API/Micro Services)
  • Proficiency in Oracle SQL & PL/SQL and MSSQL
  • Strong knowledge of the .Net application framework
  • Familiarity with Unix commands
  • Limit monitoring, concepts of LTV, haircut, margin calls, and liquidation
  • Basic knowledge of market data
  • Experience with Advent/SAXO/FINIQ platforms
  • Understanding open-source applications and application licensing
  • Knowledge of databases such as Mongo, Hive, and PostgreSQL

Location:
Dubai, United Arab Emirates

Work Conditions:
On-site, Contract

Language Requirements:
None specified.

Candidates should possess the capability to handle interface-related issues and demonstrate a proactive attitude towards resolving technical challenges.

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About Emirates NBD

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realize their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region. Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.

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