Help AG, an e& enterprise company, is seeking a talented and experienced Security Orchestration & Automated Response (SOAR) Specialist. This role will be responsible for the orchestration and automation of incident response, supporting Help AG's customer engagements both off-site and on-site. The Specialist will leverage SOAR solutions and their own knowledge of IT and security technologies to guide and direct customers on the value and implementation of SOAR.
As the primary technical and operational Subject Matter Expert (SME) for automation, integration, and playbook development, you will collaborate with Cyber Defense, Platforms & Architecture, and Managed Controls teams to achieve successful outcomes.
Responsibilities:
- Provide technical and thought leadership, optimizing processes and systems.
- Support pre-sales, sales, and business development of new and existing services.
- Collaborate with internal and external stakeholders for effective implementation and delivery of cyber defense services.
- Facilitate the service transition process, ensuring smooth customer onboarding into operations.
- Engage in proactive teamwork to achieve mutually beneficial outcomes.
- Manage and support rapid detection, mitigation, containment, and response to cybersecurity incidents.
- Document and optimize processes, procedures, and workflows, tracking SLAs, KPIs, and OLAs.
- Initiate and manage incidents, problems, risks, and compliance activities; available for 24x7 on-call critical situations.
Qualifications & Skills:
- Degree in Computer Science, Information Systems, Electrical Engineering, or a related field.
- Experience of 3+ years in PAN Cortex XSOAR (Demisto SOAR).
- In-depth understanding of Cyber Threats, Threat Actors, TTPs, and mitigation strategies in various contexts (on-prem, cloud, distributed).
- Relevant certifications such as CISSP, CISM, CISA, or equivalent experience; ITIL Accreditation is also preferred.
- Strong scripting and integration skills in languages such as Python, GO, Kusto/KQL, PowerShell.
- Expertise in Information Security Technologies (e.g., SIEM, NGFW, CTI, WAF) and IT systems, including Office 365 and Service Management Tools.
- Proven experience in managed security service delivery and cybersecurity concepts.
- Strong organizational skills with the ability to lead and motivate skilled security professionals.
- Excellent communication, presentation, and training abilities.
- Flexible work approach based on job requirements.
- Strong interpersonal skills, with the ability to collaborate effectively.
Benefits:
- Health insurance with a leading global provider.
- Career progression and growth opportunities.
- Employee engagement and wellness campaigns throughout the year.
- Excellent learning and development opportunities.
- Annual flight tickets to home country.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Language Requirements: Not explicitly stated.
