End User Account Manager

Responsibilities

• Client Relationship Management:

  • Cultivate and maintain relationships with existing clients/accounts.
  • Serve as the primary point of contact for client inquiries, concerns, and requests.
  • Understand client needs, objectives, and challenges to offer tailored solutions.
  • Ensure high levels of customer satisfaction by providing excellent service and support.

• Sales and Revenue Generation:

  • Develop and execute sales strategies to achieve revenue targets and sales goals.
  • Identify and pursue new sales opportunities within existing accounts.
  • Negotiate contracts, pricing, and terms with clients to maximize sales and profitability.
  • Collaborate with the sales team to create proposals and presentations for clients.

• Account Planning and Management:

  • Create account plans outlining strategies for account growth and retention.
  • Analyze account performance, sales metrics, and market trends.
  • Forecast sales, track progress, and report on key performance indicators (KPIs).

• Cross-Functional Collaboration:

  • Work closely with internal teams such as marketing, product development, and support to address client needs effectively.
  • Communicate client feedback and market insights to relevant teams for product/service enhancement.

• Market and Competitor Analysis:

  • Conduct market research to identify trends, competitors, and opportunities.
  • Stay updated with industry developments and incorporate relevant insights into account management strategies.

Other Requirements

• Bachelor’s degree in business administration, or a related field.
• Willingness to travel for client meetings, presentations, and industry events as necessary.
• Adaptability to work in a dynamic, fast-paced environment.