Backend Engineer
Firefly Software Development Dubai, United Arab Emirates
Mastercard Dubai, United Arab Emirates Posted: 13 Sep 2024
About the job
At Mastercard, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere. Our mission is to make transactions safe, simple, smart, and accessible. Utilizing secure data and networks, partnerships, and passion, our innovations and solutions empower individuals, financial institutions, governments, and businesses to realize their greatest potential. We foster a culture of inclusion for all employees that respects individual strengths, viewpoints, and experiences.
Job Overview
We are seeking a Lead for our Enterprise Operations (Voice Service Engineering) team. This role involves leading Voice Service Management engineering projects and delivering enhanced Voice and Event solutions. The individual will research alternative technical solutions to adapt to changing business needs and ensure the daily activities of the Level 2 team meet the requirements of Service Level Agreements (SLAs). Knowledge of IT Service Management (ITSM) or IT Infrastructure Library (ITIL) is required.
Major Accountabilities
Education and Experience
Skills and Abilities
Additional Responsibilities
No travel is required, however, the role involves a rotational pager for Production Support.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks pose an inherent risk to the organization. Employees and contractors are expected to:
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Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.