The Senior Manager, Tech Ops oversees the planning, implementation, and maintenance of infrastructure and operations, ensuring the organization's systems, services, and network function efficiently and securely. This role leads a team of technical professionals and collaborates with stakeholders to align technical operations with business objectives, ensuring high availability, performance, and scalability of all systems.
Key Responsibilities:
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Infrastructure and Operations Management: Oversee the maintenance and optimization of technical infrastructure, including cloud environments, applications, databases, networks, and storage. Develop, implement, and maintain policies and procedures for technical operations, ensuring compliance with industry and government standards and regulations. Manage systems monitoring, incident management, and problem resolution to minimize downtime and ensure high availability. Plan and execute disaster recovery and business continuity strategies.
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Team Leadership and Development: Lead, mentor, and manage the technical operations team, fostering a culture of excellence and continuous improvement. Establish clear goals, performance metrics, and development plans for team members. Recruit, train, and retain top talent to meet evolving business needs.
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Strategic Planning and Execution: Collaborate with leadership to develop and execute the technical operational strategy. Identify opportunities for technology enhancements and cost optimization. Align technical operations with organizational goals and initiatives. Prepare and manage the technical operations budget, ensuring cost-effectiveness.
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Vendor and Stakeholder Management: Manage relationships with vendors, service providers, and contractors to ensure the delivery of high-quality services and products. Negotiate contracts, review service level agreements (SLAs), and oversee vendor performance. Act as the primary point of contact for technical escalations and coordinate resolutions with internal teams and external stakeholders.
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Security and Compliance: Ensure the security, integrity, and compliance of technical operations in line with organizational and regulatory requirements. Collaborate with cybersecurity teams to identify and mitigate risks. Perform regular audits and assessments of systems and processes.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
- Experience: 8+ years in IT or technical operations, infrastructure, or technical management roles, with at least 3 years in a senior leadership capacity. Proven experience in managing large-scale systems, cloud environments, and enterprise networks.
Skills and Competencies:
- In-depth knowledge of cloud infrastructure technologies (e.g., Windows/Linux servers, virtualization, cloud platforms, and networking).
- Expertise in IT service management (ITSM) frameworks like ITIL.
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent leadership and interpersonal skills to manage teams and stakeholders effectively.
- Project management skills and familiarity with methodologies like Agile or Waterfall.
Key Performance Indicators (KPIs):
- Uptime percentage for critical systems and infrastructure.
- Mean Time to Resolution (MTTR) for incidents.
- Budget adherence and cost-saving initiatives.
- Team productivity and employee satisfaction scores.
- Compliance with security and regulatory standards.
Company Description:
Momentum Corporate Services is a leading entertainment group based in Abu Dhabi, United Arab Emirates, dedicated to creating immersive and personalized entertainment experiences that push the boundaries of innovation in the industry. Our portfolio includes mobile game development and publishing, virtual reality experiences, iGaming, esports management, and content platform services.
Offer:
- Fantastic new office on Yas Island.
- Opportunity to work for a growing start-up business.
- Chance to work with like-minded professionals in a diverse environment.
- Training and learning opportunities.
- Company benefits that support your health and well-being.
