About the job
The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Principal Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI’s Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. Customer TPMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. Work is non-routine and very complex, involving the application of advanced technical and business skills in this area of specialization. Leading contributor individually and as a team member, providing direction to others. This role requires experiences working within or alongside product management, leadership skills, and strong business judgment.
Responsibilities
- Develop and manage DRCC and Alloy customer relationships by forming long term relationships and becoming deeply connected with customer technical staff and senior management.
- Display authority, confidence and a significant understanding of the customers’ business strategy and industry drivers.
- Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
- Work collaboratively with sales, the delivery teams, product, engineering, and customers to identify appropriate solutions.
- Operate as the primary contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines-of-business.
- Monitor, report and communicate on complex projects for effective and efficient use of Oracle resources, achieving the contract margin and revenue objectives.
- Act as a point of contact for any major incidents, responsible for coordinating OCI-wide response and managing communication and customer expectations through resolution.
- Establish and maintain a program governance model with the customer at the most senior management and senior executive levels.
- Perform proactive scope and risk management.
- Lead complex account planning and reviews.
- Often takes a project/program lead role.
- Provide leadership and expertise in the development of new products, services and processes.
- Lead initiatives for organizational process improvement and tool development.
- Contribute to the organization at a regional level to drive regional and global strategy execution.
Qualifications
We are specifically looking for an experienced Technical Program Manager with depth getting things done at scale. Think working with cross functional teams across large organizations, moving folks towards a unified goal and north star. You drive results, not just facilitate. You possess high judgement and are a “roll your sleeve up” person with a bias for action. You possess strong ownership and a strong ability to collaborate. Within this role, you will be responsible for managing complex, cross-organizational/functional programs that directly impact customers, product, and business. You will partner with every team in OCI to make these programs happen. The space is fun, agile, cross-cutting, and complex. We work on true critical programs to the customer and that means support, help, partnership, and alignment in the investment.
Minimum Qualifications
- 10+ years’ experience developing and implementing strategy, then executing against, large cross-cutting programs that directly impact customer success.
- You display a demonstrated ability to think broadly and strategically.
- You possess a technology background that enables you to understand the complexities of cloud architecture and advise our customers in achieving their cloud infrastructure strategy.
- You exemplify maturity and judgment and possess advanced problem-solving, negotiation/influence, analytical, and leadership skills.
- You can work well with senior leaders from our DRCC/Alloy customers and within all of Oracle (from engineering to business) to drive results for core business initiatives.
- You work well in ambiguity, can work with your team and customers to dive into a problem and create a solution.
Preferred Qualifications
- MBA or Master degree in a technical subject area.
- Hands-on experience with enterprise technical account management.
- Technical domain knowledge of public cloud technologies and/or distributed systems.
Career Level - IC4
