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IT Service Desk Agent (UAE National)

Parsons Corporation Abu Dhabi, United Arab Emirates Posted: 01 May 2025

Financial

  • Estimate: $18k - $24k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • No Visa Provided

Requirements

  • Experience: Entry Level
  • English: Professional

Position

Parsons is looking for an amazingly talented IT Service Desk Agent (UAE National) to join our team! In this role, you will provide first-level analytical and IT technical support to users of Parsons personal computers, workstations, and related software and hardware.

Key responsibilities include providing first-level analytical and IT technical support remotely to end users, answering IT questions, troubleshooting standard issues, and documenting service requests. You will maintain a good general knowledge of the MIS environment and follow company policies in responding to user requests. The position requires on-call support for non-business hours, and may involve additional responsibilities as needed.

Required Skills:

  • Minimum of a High School Diploma.
  • 0-1 years of related work experience providing support to end users, working in an IT support role, or in the MIS environment.
  • Knowledge of Microsoft operating systems and applications, as well as various computer models, printers, and peripherals.
  • Familiarity with the MIS environment and a strong customer service orientation.
  • Proven ability to identify, analyze, and resolve technical issues.
  • Strong written and oral communication skills for an IT helpdesk role.
  • Must be a UAE National.
Apply now

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About Parsons Corporation

Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.