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CMDB Solution Architect

Penta Consulting Abu Dhabi, United Arab Emirates Posted: 30 Apr 2025

Financial

  • Estimate: $80k - $120k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

Penta Consulting is seeking a highly skilled and experienced CMDB Solutions Architect to lead the transformation of our client's Configuration Management Database (CMDB) into a robust, scalable, and integrated system within ManageEngine ServiceDesk Plus to support IT Service Management. This role requires on-site work in Abu Dhabi Emirate, UAE, on a contract basis.

Key Responsibilities:

  • Lead the end-to-end design and architecture of the CMDB within ManageEngine ServiceDesk Plus, aligning with ITIL v4 and organizational standards.
  • Review and assess current inventory lists; identify gaps/inconsistencies to be addressed in the implementation.
  • Define and implement improvements to CI classification, relationships, attributes, and lifecycle management.
  • Define and implement IT and Business Services; map CI relationships.
  • Collaborate with technical experts across infrastructure, networking, clinical apps and engineering, asset management, and Information Security to identify key data sources.
  • Integrate the CMDB with available network discovery tools to support automated discovery and CI updates.
  • Develop and maintain CMDB governance procedures, including data quality management, change control, and audit readiness.
  • Provide hands-on configuration and scripting within ManageEngine ServiceDesk Plus as necessary.
  • Lead data cleansing and normalization efforts to ensure accuracy, completeness, and consistency of CIs.
  • Train and support training and documentation development for ongoing maintenance and sustainability.
  • Deliver a comprehensive handover and operational readiness documentation to sustain CMDB operations.

Required Skills & Experience:

  • Proven experience in designing and implementing a CMDB in ManageEngine ServiceDesk Plus (mandatory).
  • Minimum of 5 years of experience in IT Service Management, with at least 3 years focused on CMDB-related work.
  • Strong understanding of ITIL practices, especially Configuration Management, Asset Management, and Change Management.
  • Hands-on experience integrating CMDBs with discovery platforms/tools.
  • Strong analytical and problem-solving skills to translate technical requirements into effective CMDB configurations.
  • Ability to work independently while coordinating across multiple technical and functional stakeholders.
  • Excellent verbal and written communication skills.

If you are interested, please apply with a copy of your CV to arrange a call for further discussion.

Apply now

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About Penta Consulting

Penta is a leading Technology Services Provider, specialising in Professional and Managed Services across EMEA. Our team of 500 consultants provide expertise across hybrid infrastructure, cybersecurity, Cisco solutions, modern engineering, telecommunications, and core systems.

Benefits at Penta Consulting

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