Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with over 200 airline, hospitality, cruise, passenger rail, and financial services companies to create new and meaningful revenue streams through incredible customer experiences. Rooted in our core values of ambition, innovation, and collaboration, we continuously raise the bar, exceed expectations, and foster a culture where we believe we are better together, working towards an extraordinary future in travel.
This role reports to the Team Lead, Delivery Integrations. As a Senior API Specialist, you will play a key role in developing new and existing implementations of integrations for our partners. Together with your team, you will help the world’s loyalty programs by configuring, customizing, and deploying new integration solutions. Leveraging your outstanding attention to detail, quality, and communication skills, you will identify, implement, test, and deploy these solutions.
Responsibilities:
- Participate in technical integration planning and pre-sales discussions with loyalty program partners and application developers to analyze integration and web service requirements.
- Implement new integrations for our Loyalty Program Partners by developing and configuring Points’ platforms.
- Ensure the solutions we deploy are of the highest quality.
- Effectively communicate your progress with your team and stakeholders.
- Troubleshoot code and configuration issues in all managed environments (test and production).
- Manage multiple high-priority tasks in a fast-paced environment.
- Collaborate with Leads to create user manuals and other documents needed to understand the integrations.
- Ensure proper monitoring processes are in place for the team to follow.
- Provide support to the Global Care Team in monitoring production systems for incidents and outages, providing timely resolution or escalation as needed.
Requirements:
- Previous experience in Web Services standards, APIs, and technologies (e.g., XML, SOAP, WSDL, REST, JSON).
- Strong understanding of QA methodologies and UAT management.
- Strong experience in API system monitoring (e.g., Splunk).
- Experience in UML diagramming (activity diagrams, sequence diagrams).
- Strong experience in industry-standard SSO flows (e.g., OAuth).
- Basic knowledge of JavaScript.
Benefits:
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Credit
- Annual Wellness Credit
- Team Events and Monthly Lunches
- Home Office/Commuter Credit
- Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time
Language Requirements:
English proficiency is likely required based on business operations, though specific language requirements are not detailed in the posting.
