Manager Site Reliability Engineer

About the job
At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career. At Sana Commerce, we're looking for a Manager SRE to build & manage our global SRE team that manages and monitors all installed systems, environments, and infrastructure and resolves issues that come in through our notification system.

Job Description
What you'll be doing:

• Leading the SRE team, setting objectives, and guiding the team towards achieving high reliability while balancing cost and performance SLAs.
• Collaborating with platform & product engineering teams to embed reliability and operational best practices into the software development lifecycle.
• Developing and implementing SRE policies and practices, including service level objectives (SLOs), service level indicators (SLIs), and error budgets.
• Driving automation across operations to reduce toil, improve system performance, ensure scalability, with a reasonable amount of allergic response towards repetitive manual work.
• Overseeing incident management, post-mortem analyses, and root cause investigations to prevent future outages and enhance system reliability.
• Facilitating capacity planning and scalability exercises to manage growth and ensure the efficient use of resources.
• Facilitating disaster recovery plans & testing to ensure business continuity for our customers’ webstores.
• Encouraging a culture of continuous improvement by mentoring team members and fostering innovation within the team.
• Staying up to date with the latest trends and technologies in SRE and advocating for their adoption where appropriate.

Qualifications
What you'll bring:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• At least 5 years of experience in Site Reliability Engineering, with 2+ years in a leadership or management role.
• Proven expertise in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with container orchestration (e.g., Kubernetes).
• A deep understanding of network protocols, load balancing, and high availability configurations.
• Experience in applying software development solutions to SRE and familiarity with programming languages such as (preferably) PowerShell and C# or else Python, Go, Java, etc.
• Experience with automation tools, infrastructure as code (e.g., Terraform, Ansible).
• Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and in implementing comprehensive monitoring solutions. Dynatrace knowledge is a plus.
• Excellent problem-solving skills, with a proven ability to tackle complex issues under pressure.
• Outstanding leadership qualities, with a track record of mentoring and developing high-performing teams.
• Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams.