Space42 is a UAE-based AI-powered SpaceTech company that integrates satellite communications, geospatial analytics, and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024, following the successful merger between Bayanat and Yahsat, Space42 aims to meet the evolving needs of its customers in governments, enterprises, and communities. Our mission is to pioneer innovative solutions that enhance human experiences and redefine the use of data from space.
As the Incident & Change Manager, you will ensure the stability, reliability, and continuous improvement of IT services across Space42. You will manage incident resolution and oversee controlled changes within our high-performance space technology environment, in line with ITIL best practices specifically tailored for the space-tech industry. This includes logging and promptly resolving incidents and ensuring all change requests are validated and approved before deployment.
Responsibilities:
- Lead incident management processes for rapid resolution of critical IT issues.
- Oversee change management workflows, assessing risks and ensuring compliance with ITIL best practices.
- Coordinate with cross-functional teams (IT, security, engineering) to implement changes with minimal disruption to services.
- Maintain incident and change records, analyze trends, and recommend preventive measures.
- Develop and refine IT service management policies aligning with industry standards and company objectives.
- Facilitate post-incident reviews (PIRs) to identify root causes and corrective actions.
- Ensure compliance with regulatory and security requirements in all activities.
- Drive continuous improvement using automation and AI-powered tools for ITSM processes.
- Provide regular reports on incident/change metrics to senior leadership.
- Supervise the Asset and Configuration Management process and ensure it aligns with organizational goals.
- Conduct audits and verifications to ensure data accuracy in the Configuration Management Database (CMDB).
- Provide training and guidance on best practices for asset and configuration management.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- ITIL v4 Certification and preferably additional certifications such as ISO 20000 or COBIT.
- Minimum 5 years' experience in IT service management, incident/change management, or IT operations.
- Experience with IT service management tools (e.g., ServiceNow, BMC Remedy).
- Familiarity with high-availability environments (cloud, data centers, or critical infrastructure).
Additional Requirements:
- Excellent communication skills for stakeholder engagement across teams.
- Experience in aerospace, defense, or high-tech industries.
- Strong analytical and problem-solving skills.
- Ability to work under pressure in an innovation-driven environment.
- Proficiency in MS Office, Power BI, and IT monitoring tools (Nagios, Splunk).
Benefits & Perks:
- Competitive compensation packages and comprehensive medical insurance.
- Wellbeing-focused initiatives to enhance personal and professional life.
- Flexibility for a healthy work-life balance with tailored hybrid work options.
- Access to exclusive discount programs across various lifestyle and leisure experiences in the UAE.
