About the Job
The Sr. Manager of Special Projects & Performance will play a critical role in enhancing business performance and driving strategic initiatives within talabat. This position requires a strong analytical mindset, allowing you to monitor daily, weekly, and monthly key performance indicators (KPIs) related to tmart's overall performance. You will be responsible for conducting deep-dive investigations to support the General Manager in analyzing and managing the Profit & Loss (P&L) of the business.
In this role, you will proactively develop suggestions to improve overall performance and lead the preparation of monthly performance reviews and reports. You'll utilize data to run various analyses aimed at understanding platform patterns, consumer behavior, marketing effectiveness, and promotional success. All dashboards, reports, and tools for performance monitoring will fall under your oversight.
Your responsibilities will include strategic problem-solving to identify current challenges and future opportunities, as well as developing business cases to seek approvals for initiatives. You will lead special projects across multiple departments, including commercial, operations, logistics, marketing, finance, and inventory. Establishing project management governance using agile methodologies will be essential, as will tracking action plans and ensuring timely and expected outcomes.
You will define the main KPIs affected by each project and monitor their performance during and after project launches to assess the effectiveness of actions taken. Additionally, you will gather and analyze data to articulate perspectives and support recommendations, as well as run workshops and planning sessions to ensure alignment among involved parties.
Qualifications
- Strategic mindset with advanced analytical and problem-solving skills
- Experience in strategy consulting, strategy department, P&L management, or similar positions
- Strong communication and stakeholder management skills, capable of working across numerous markets/teams
- Highly organized with over 5 years of project management experience
- Comfortable with ambiguity and confident in working independently
- Proficiency in using big data to present narratives clearly and confidently
- Energized by new challenges and a desire to learn continuously
- Hands-on experience with various analytical tools
Company Overview
As the leading local tech organization in the MENA region, talabat has been delivering exceptional service for millions of people for over 18 years. Founded in Kuwait in 2004 and acquired by Delivery Hero in 2015, we combine local knowledge with global expertise to innovate in areas such as quick commerce (q-commerce), sustainable packaging, cloud kitchens, and autonomous delivery solutions.
Operating across 9 countries with a workforce of more than 4,500 employees, talabat partners with over 27,000 brands and nearly 50,000 branches. Our q-commerce concept, talabat mart, delivers groceries to customers within 30 minutes in various regions, demonstrating our commitment to enhancing customer convenience and reliability.
