IT Operations & Support Team Lead
Emirates Dubai, United Arab Emirates
About the opportunity
Execute a strategic client acquisition plan to contact, negotiate, and sign top restaurants in your assigned market. Build an in-depth understanding of the restaurants in your assigned area/city.
Track sales targets and monitor the performance of the team in terms of restaurant partner acquisition. Acquire key accounts (international brands) and handle group-level commission rates. Ensure achieving the monthly acquisition target.
Analyze the competition - strategies, partners, promotions, and performance with reports from the sales force and personal research. Maintain accurate records of acquisition.
Manage the team to ensure that work is properly allocated and completed in a timely and accurate manner. Monitor, guide, and manage the team for optimum performance.
Collaborate with the team to accomplish all daily tasks on time with a high level of quality. Handle communication with the team, live meetings, email correspondence, reporting, etc. Assign and monitor the tasks to complete appropriate work assignments.
Produce metrics that provide visibility on the progress of work assignments and team performance. Management for reporting and support. Collaborate with Marketing, Product development, Call Centre, and Finance team to ensure an effective sales cycle and resolve key issues escalated.
Requirements
Who we are
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
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Talabat is the leading online food ordering company in the Middle East, founded in Kuwait in 2004. As a subsidiary of Delivery Hero, we operate in multiple countries and strive to provide a seamless food delivery experience. Join our team of over 16,000 employees and be a part of our mission to revolutionize the food delivery industry.