Technology Operations Lead

About the Job:
Tarabut is the leading open banking platform in the MENA region, operating in Saudi Arabia, Bahrain, and the UAE. The company is reshaping the financial landscape through innovation, collaboration, and a commitment to accessibility and convenience. Licensed by CBB as an AISP/PISP and permitted by SAMA to test its services under the Regulatory Sandbox environment, Tarabut unites forces to establish an interconnected, personalized, and accessible financial ecosystem.

Work Conditions:
On-site, Full-time

Key Responsibilities:

• Own the technology operations function, including the toolset and lead integration, automation, and orchestration to improve user experience.
• Implement, maintain, and enhance ITSM and establish appropriate procedures for request, issue, incident, problem, and change management.
• Foster effective collaboration across the business, ensuring project timelines are met.
• Act as an escalation point for coordinating complex projects, incidents, and problems from initial triage to resolution.

Experience & Skills Required:

• Experience in technology operations including procurement, vendor management, zero-touch provisioning, endpoint management, onboarding/offboarding, network management, access control, and SaaS management.
• Hands-on technical experience with macOS and Windows, as well as various cloud systems and technologies (Microsoft 365, Azure, Jira, etc.).
• Background in a regulated technology environment and understanding of international standards, ideally ISO 27001.
• Strong stakeholder management skills with the ability to negotiate and tailor communications to different audiences.
• Relevant technical and service management qualifications (ITIL, MCSE) or equivalent experience.
• Experience in a cloud hosting environment such as AWS is a plus, as well as experience in Open Banking, Financial Services, Banks, or FinTech.
• Experience in managing a small team or mentoring individuals is desirable.

Language Requirements:
[Specific language requirements are not mentioned in the provided text.]

Commitments:
At Tarabut, we value our team's work-life balance. We encourage our team members to take regular leaves, support flexible work arrangements, and organize team-building activities to foster a healthy work environment.