About the Job: When you join Trend Micro, you become part of a unique and diverse global family working towards a world safe for exchanging digital information. Trend Micro is a global cybersecurity leader, dedicated to protecting hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
Position Overview: The Systems Engineer will serve as the technical bridge between Sales Representatives and their pre-sales customers. As a product expert, you will guide customers in selecting and deploying Trend Micro Next-Gen security solutions. Your role will involve developing customer relationships, leading in security architecture, and influencing customers' technical strategies using strong problem-solving skills.
Primary Responsibilities: - Understand customer journeys and help navigate their experience smoothly. - Focus on customer success throughout engagement, onboarding, and product experience. - Train and build sales organizations to enhance effectiveness. - Understand the emerging ecosystem of cybersecurity partners and leverage channel partners for customer engagement. - Conduct product and technology updates for internal sales staff. - Deliver engaging technical demonstrations showcasing Trend Micro product advantages. - Present complex technical issues in a meaningful manner to all organizational levels. - Design solutions to solve customer problems using strong problem-solving skills. - Deliver training on Trend Micro solutions to customers and prospects. - Collaborate with technical support personnel to ensure quality support and customer health. - Participate actively in webinars, workshops, and industry events as a speaker or panelist.
Experience Requirements: - Strong experience in delivering quality presales support and solutions. - Knowledge of SOC operations, security analytics, cloud architecture, SASE, CASB, and Zero Trust models. - Familiarity with Microsoft O365, Azure, Google, and AWS services. - Exposure to software solutions such as Firewall, Content Security, Intrusion Prevention, and data protection. - Excellent written and spoken communication skills in English. - A strong interest in cybersecurity and customer security.
Company Culture: Trend Micro strives to create an environment of equity and inclusion, welcoming diverse perspectives and experiences. They embrace change, empower people, and encourage innovation, fostering a culture where everyone can thrive.
