About the job:
Yassir is the leading super App for on demand, ride-hailing, last-mile delivery, payment services and more, set to change the way daily services are provided. It currently operates in 45 cities across multiple countries. It has raised $150 million in Series B funding, five times what it raised in its previous priced round last November with world class investors such as BOND and Y Combinator, which is the precursor of the likes of Airbnb, Stripe, Dropbox, Doordash, among others.
Initially, you would be expected to solely focus on customer communication scope. The scope of customer communication is everything related to communication with customers on super app: In-app chat between customers and drivers, Push notifications service and experience, Customer care, Voip, Email service and XP, etc. The objective is to lay good foundations in terms of vision, product initiatives and discovery and delivery processes.
After that, you would be expected, in parallel of overseeing customer communication scope, to pick up various new topics that can come up, run them autonomously until we hire dedicated PM.
Role & Responsibilities:
- Develop and execute strategies for customer communication scope and other initiatives to improve customer’s experience.
- Lead the end-to-end product lifecycle, from conception through launch and beyond, ensuring successful implementation and continuous improvement.
- Analyze market trends, customer feedback, and performance data to inform product strategy and feature development.
- Collaborate with cross-functional teams including marketing, Ops, engineering, and design to deliver high-impact products.
- Manage stakeholder relationships effectively, ensuring clear communication and alignment of objectives.
- Foster a culture of innovation and resourcefulness, continuously seeking new ideas and approaches to enhance the product.
- Manage day-to-day routines, including agile ceremonies, backlog management, project and program management, OKRs, etc.
Required qualifications:
- Bachelor’s degree in Computer Science, Business Administration, or a related field.
- Proven work experience (5+ years) as a product manager in the tech industry.
- Previous experience managing Associate Product Managers is a plus.
Desired Skills:
- Generalist profile / Well-rounded in product management.
- Good strategic thinking.
- Highly autonomous.
- Flexible.
- Self-driven with a very strong bias to action.
- Strong written and verbal communication skills.
At Yassir, we value diversity and inclusion. If you're ready to bring your unique perspective and experiences to the table, we're excited to listen. Join us on our journey to create a better tomorrow together. We look forward to receiving your application!
