Business Analyst | 5 + Years Experience | Requirements Analysis, Process Mapping, Agile Delivery
Actively Looking for Work
I am a Business Analyst with 5 years’ experience driving business change, process improvement and digital transformation within the insurance sector. I specialise in translating complex business needs into clear, actionable requirements and thrive in collaborative, Agile environments. Known for strong communication, structured problem‑solving and stakeholder engagement, I bring clarity and momentum to delivery teams.
Core Skills & Expertise:
- Requirements Analysis: Workshops, user stories, acceptance criteria
- Process Mapping: User journeys, gap analysis, data mapping
- Agile Delivery: Azure DevOps, sprint tracking, backlog support
- UAT & Testing: Test scenarios, regression, defect validation
- Data & Reporting: Excel, Power BI, claims reconciliation
- Tools: Salesforce, Docomotion, SQL
Work Experience & Achievements:
Improved document generation workflows by supporting Salesforce and Docomotion requirement clarification. Delivered clear user stories, acceptance criteria and process flows that accelerated Agile delivery. Completed claims comparison analysis identifying missing claims and discrepancies. Delivered AI training to the BA community, later published as a reusable company resource.
I’m seeking Business Analyst roles focused on process improvement, digital change and structured requirements delivery, where I can contribute to meaningful transformation and support high‑performing teams.