Actively Looking for Work
MBA candidate specializing in Business Analytics with 3 years of professional experience at Mphasis as a Technical Support Engineer and internship experience at the Gemological Institute of America (GIA) as a Data/Process Analyst Intern.
Skilled in data analysis, business process improvement, KPI tracking, dashboard development, and performance monitoring, with hands-on experience in Power BI, Tableau, Advanced Excel, Python, SQL, and Salesforce Bright Metrics.
During my internship at GIA, I contributed to Salesforce CSR Management Dashboard development, Power BI Agent Performance Dashboard development, and proposed an AI-powered Virtual Buddy solution to enhance customer service efficiency.
Possess strong analytical, problem-solving, and communication skills, with the ability to translate complex data into actionable business insights. Seeking opportunities in Business Analytics, Data Analytics, and Business Intelligence to support data-driven decision-making and organizational growth.