Business Solutions Manager | 13+Years experience | Product Management, Digital Transformation, UI/UX
Actively Looking for Work
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With a strong footprint in IT & ITES across Banking & ERP domains, I have worked with leading firms like, Standard Chartered GBS, 3i-Infotech, Robert Bosch, TCS, CES, Terrabit Consulting, and Source One, driving digital transformation and innovation. I have played a key role in delivering technology-driven solutions to esteemed clients such as Emirates NBD Bank, Standard Chartered Bank, Adiyat Marketing, AC Nielsen, and Andy's Auto Sports, enabling innovation, efficiency, and business success.
Product Strategy & Innovation
- Led development and go-to-market of new digital cash management products—achieved a 28% YoY increase in channel adoption across SME and corporate segments.
- Owned ISO 20022 CBPR+ migration at Emirates NBD, ensuring full compliance with SWIFT MT/MX, Central Bank guidelines, and client readiness—resulting in 100% successful client cutover with near to zero post-migration issues.
- Facilitated 25+ client engagement workshops, improving solution adoption rate by 34% across multinational and regional banking customers.
- Defined product strategy and roadmap for cash products, enabling a 21% improvement in cross platform integration and client onboarding speed.
- Served as Product Owner for Corporate Banking Channels (Mobile, Web, Host2Host), overseeing end-to-end capabilities: Channel Admin, Client Onboarding, Entitlements, Payments, Collections, Statements, and Service Requests.
- Presented 10+ strategic BRDs to C-level stakeholders, achieving 93% approval rate for feature prioritization and investment alignment.
Agile Execution & Process Optimization
- Collaborated with cross-functional agile teams, driving backlog refinement, sprint planning, reviews, and retrospectives—resulting in a 18% velocity uplift in three consecutive quarters.
- Designed KPI-driven dashboards to monitor OKRs and team performance—enabled real-time tracking and 15% improvement in delivery accuracy.
- Mapped and automated 40+ business processes using BPMN, achieving more than 27% reduction in manual intervention and improved STP rates and SLA adherence.
- Created global impact assessments and UAT protocols across EMEA and APAC ensuring seamless cross-regional rollout of cash platforms and ERP products.
Training, Documentation & Knowledge Enablement
- Designed e-learning modules, SOPs, and FAQs, resulting in more than 53% reduction in support tickets and faster onboarding for internal teams and external partners.
- Streamlined reconciliation workflows, cutting BRS preparation time by 65% and increasing finance team productivity.
- Established a central product knowledge repository, reducing time-to-information access by 42% across delivery and operations teams.
Technical Fluency & Reporting Automation
- Created detailed technical documentation, including microservices-based architecture diagrams, API interface guides, and deployment maps for transaction processing engines.
- Automated executive dashboards and real-time KPI reports, improving service efficiency tracking by 29%.
- Spearheaded service diagnostics and telemetry integration, reducing system downtime by 16%.
- Collaborated with cross-functional agile teams, driving backlog refinement, sprint planning, reviews, and retrospectives—resulting in a 18% velocity uplift in three consecutive quarters.
- Designed KPI-driven dashboards to monitor OKRs and team performance—enabled real-time tracking and 15% improvement in delivery accuracy.
- Mapped and automated 40+ business processes using BPMN, achieving more than 27% reduction in manual intervention and improved STP rates and SLA adherence.
- Created global impact assessments and UAT protocols across EMEA and APAC ensuring seamless cross-regional rollout of cash platforms and ERP products.
Training, Documentation & Knowledge Enablement
- Designed e-learning modules, SOPs, and FAQs, resulting in more than 53% reduction in support tickets and faster onboarding for internal teams and external partners.
- Streamlined reconciliation workflows, cutting BRS preparation time by 65% and increasing finance team productivity.
- Established a central product knowledge repository, reducing time-to-information access by 42% across delivery and operations teams.
Technical Fluency & Reporting Automation
- Created detailed technical documentation, including microservices-based architecture diagrams, API interface guides, and deployment maps for transaction processing engines.
- Automated executive dashboards and real-time KPI reports, improving service efficiency tracking by 29%.
- Spearheaded service diagnostics and telemetry integration, reducing system downtime by 16%.
- Created detailed technical documentation, including microservices-based architecture diagrams, API interface guides, and deployment maps for transaction processing engines.
- Automated executive dashboards and real-time KPI reports, improving service efficiency tracking by 29%.
- Spearheaded service diagnostics and telemetry integration, reducing system downtime by 16%.
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