Computer Science Graduate | Entry-Level | Generative AI, AWS Cloud Essentials, Programming Languages

I am a detail-oriented and adaptable Computer Science graduate with a foundation in customer service and emerging technical expertise in Generative AI, LLMs, and cloud computing. I bridge the gap between people and technology — solving real-world problems, improving systems, and consistently delivering measurable value in every role.

• Customer Experience & Communication: Conflict resolution, relationship-building, needs analysis, data collection, reporting
• Certifications & Training:
  • AWS Cloud Essentials
  • CompTIA Security+
  • IBM Software and DevOps Professional Certificate (Coursera)
  • Advanced Prompt Engineering with LLMs
• Tech & Tools: Programming (Python, Java), Linux OS, Git, DevOps tools, basic algorithms
• Process & Support: Inventory accuracy, issue resolution, workflow optimization
• Soft Skills: Team collaboration, adaptability, time management, fast learner

• Reduced stock discrepancies by 15% at CVS through disciplined inventory tracking and shelf audits.
• Delivered 100% on-time reporting for RD Solutions, contributing to accurate and timely market intelligence.
• Helped boost customer satisfaction scores by 10% at Target through responsive service and teamwork.
• Transitioned from retail service to technical roles within a year, showcasing rapid learning and adaptability.

I’m actively seeking a role where I can combine my AI training and customer-focused mindset — ideally in technical support, operations, or data-driven environments. I’m especially excited by companies working with cloud infrastructure, Generative AI, or sustainable tech innovation.