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Consultant | 5 YOE | IT Production, Banking, Payments, Remittances, APIs, Production Support, SQL

Actively Looking for Work

Payment Operations specialist with 4 years of experience supporting centralized banking operations and high-volume cross-border payment processing, managing mission critical applications for GCC banks. Strong background in payment investigations, high value international transaction processing, reconciliation. Open to relocation.

Supported high availability Java and Spring Boot microservices powering payment authorization, settlement, and vendor payment platforms for Tier-1 GCC banks in 24×7 production environments.
Performed hands-on troubleshooting and debugging of RESTful APIs, backend services, and batch jobs, reducing Mean Time to Resolution (MTTR) for Sev-1 and Sev-2 incidents while consistently meeting SLA targets.
Used application monitoring and observability tools (dashboards, logs, metrics) to identify performance bottle necks, API latency issues, and transaction failures across distributed systems.
Led incident triage, root cause analysis, and problem management, collaborating with backend engineering teams to implement permanent fixes and prevent repeat production issues.
Implemented and supported REST API integrations for digital wallets and external payment gateways, improving client onboarding efficiency and reducing delivery timelines by 15 percent.
Executed SQL-based reconciliation and reporting to detect delayed, missing, or mismatched transactions, reducing vendor payment discrepancies by 30 percent and improving financial accuracy.
Worked closely with business stakeholders, client leadership, and internal engineering teams, providing clear production status updates, risk assessments, and post-incident reports.

Awarded "Pat on the Back" award for streamlining API integration for Middle East banking clients, recognized for resolving critical GCC banking issues under strict compliance timelines.
Awarded "Pacesetter Spark" award for stellar track record in IT Production at Onsite for Middle East bank recognized for managing critical Production systems efficiently.

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