Global Service Delivery Manager | 20+ years experience | IT Delivery with Agile & DevOps Practices.
Actively Looking for Work
Results-driven Global Service Delivery Manager with 20+ years of experience leading large-scale IT service delivery, digital transformation, and cross-functional teams. Expertise in optimizing processes, reducing costs, and enhancing customer satisfaction for Fortune 500 clients. Recognized for building high-performing teams, driving efficiency, and delivering complex projects on time and within budget.
Proficiencies
- Proficient in strategic project planning and execution
- Ensure optimal resource allocation and high-value services management
- My leadership in matrix environments fosters successful project outcomes and cultivates client relationships
- Proven in interpersonal skills, I collaborate seamlessly with stakeholders, project teams, and staff for consistent project success.
Key Expertise
- Global Service Delivery & IT Operations – Managed multi-million-dollar portfolios across NA, EMEA, and APAC.
- Cost Optimization & Efficiency – Delivered 25-30% cost savings through process improvements.
- Stakeholder & Vendor Management – Strengthened client relationships with 99% SLA compliance.
- Agile & DevOps Transformation – Accelerated project delivery by 20% via Agile adoption.
- Team Leadership & Mentoring – Built and led 50+ member teams, improving productivity by 25%.
- Global Service Delivery & IT Operations – Managed multi-million-dollar portfolios across NA, EMEA, and APAC.
- Cost Optimization & Efficiency – Delivered 25-30% cost savings through process improvements.
- Stakeholder & Vendor Management – Strengthened client relationships with 99% SLA compliance.
- Agile & DevOps Transformation – Accelerated project delivery by 20% via Agile adoption.
- Team Leadership & Mentoring – Built and led 50+ member teams, improving productivity by 25%.
Technologically astute, I wield a robust skill set covering operating systems, programming languages, databases, and project management tools.
Academic Achievements
- Academically distinguished with an MBA with Distinction
- A B.E. in Electrical and Electronics Engineering.
- Certifications as a WebLogic Certified Administrator, Prince 2 Certified and ITIL Professional
- Recognized with a Trainer Award for educating 200 employees in ITIL concepts.
- Led service delivery for Biogen, Shire Pharmaceuticals, and British Telecom – Improved service uptime from 99.5% to 99.9%, reducing downtime costs.
Current Position
Currently I’m working in ESAB as a Global Service Delivery Manager, I specialize in orchestrating high-performance vendor ecosystems and leading cross-functional teams to deliver exceptional service quality, cost efficiency, and business value across international markets. My expertise lies in bridging the gap between strategic vision and operational execution, ensuring stakeholders at all levels are aligned, engaged, and empowered to drive results.
Previous Experience
At HCL Technologies, I've led transformative projects for global giants like Biogen, Shire Pharmaceuticals, and British Telecom. Strategic planning, innovative solutions, and meticulous financial management define my leadership. Notably, at Biogen, I managed a dynamic team, ensuring seamless collaboration and exceptional results.
In Shire Pharmaceuticals, I led daily Validation meetings, managed resource allocation, and orchestrated knowledge transitions for critical R&D applications. My strategic approach to change control and regulatory compliance showcases dedication to operational excellence.
Early projects at BEA Systems and SBC Yahoo! highlight expertise in addressing performance challenges, developing J2EE applications, and precise technical issue resolution.
Summary
Seeking a senior leadership role in global service delivery or IT transformation, where I can leverage my expertise in operational excellence, cost optimization, and team leadership to drive scalable, high-impact solutions for forward-thinking enterprises.