Global Service Desk Manager | 13+ Years | Leadership, Strategic Planning, Service Optimization
Actively Looking for Work
Global IT Service Desk Manager
with over 13 years of progressive experience, including 8+ years in leading and managing global technology operations across financial services and information technology industries. I have successfully delivered complex projects focused on business transformation, digital innovation, and risk management, collaborating with cross-functional teams and senior stakeholders worldwide. Skilled in strategic planning, IT governance, automation, and stakeholder engagement, I have a proven record of optimizing processes, enhancing service quality, and achieving measurable business outcomes.
I have led global teams delivering 24/7 service across multiple regions, improving SLA compliance and reducing downtime through technology-driven automation and proactive monitoring frameworks. My leadership emphasizes a balance between innovation, operational discipline, and customer satisfaction.
A collaborative, people-first leader committed to diversity, inclusion, and operational excellence, I am passionate about leveraging emerging technologies and data-driven strategies to drive innovation, strengthen organizational resilience, and create long-term value for clients, teams, and communities.