IT Project Manager | 19+ Year of Experience | Generative AI, Agentic AI, Intelligent Automation

Results-driven Technical Delivery Manager

• Overall 19+ years of IT experience
• 11+ years in Agile Program and Project Management
• 4+ years in GenAI/Agentic AI, specializing in end-to-end delivery of enterprise-scale, multi-year programs across distributed, cross-functional teams.

Proven expertise

• Scaled Agile (SAFe)
• Scrum
• Waterfall delivery frameworks
• Strong track record of managing multi-million-dollar portfolios
• 50+ cross-functional engineering teams
• Driving consistent on-time, high-quality delivery.

Hands-on experience

• Agentic AI
• Generative AI (GenAI)
• RAG-based chatbots
• Azure OpenAI
• Azure AI Foundry
• GitHub Copilot
• Intelligent Automation using UiPath, RPA, Microsoft Copilot Studio, and Power Automate.
• Skilled in full-stack delivery across Java, .NET, Mainframe, and Microservices ecosystems.
• Domain experience spans Banking & Finance, Retail, Travel & Hospitality, Airlines, Casino and Insurance (P&C).

Leading solution design

• AI-driven Supply Chain Optimization platform leveraging Agentic AI and Data analytics platform considering demand forecasting, inventory optimization, predictive maintenance, and logistics analytics.
• Driving solutioning for HR Process Automation, Bid-accelerator using Agentic AI and Azure platform, M365 Copilot integration.

As a servant-leader Scrum Master

• Championed Agile Transformation by coaching teams on:
  • Sprint planning
  • Backlog refinement
  • Daily stand-ups
  • Sprint reviews
  • Sprint retrospectives
• Improved collaboration and delivery velocity.
• Empowered teams to consistently achieve 90%+ sprint commitment rates.
• Eliminated recurring impediments through structured retrospectives.
• Applied Agile metrics:
  • Burn-down charts
  • Velocity tracking
  • Cycle time analysis
• Data-driven delivery governance.
• Proficient in Agile tooling including Jira, Confluence, Zephyr, for end-to-end project tracking and reporting.

As a Program and Project Manager

• Led end to end program planning
• Defined program scope, objectives, and milestones.
• Managed integrated project plans encompassing:
  • Timelines
  • Resource allocation
  • Budgets
  • Revenue recognition
  • Risk mitigation strategies
  • Change management across multiple interrelated projects.
• Oversaw cross-team dependency management.
• Synchronized releases and portfolio-level governance aligned with organizational strategic objectives.
• Conducted architecture reviews, design governance, and release readiness assessments while driving CI/CD integration and DevOps practices.
• Actively contributed to pre-sales, RFP responses, and solution architecture for Technology Modernization initiatives.

Demonstrated strength in stakeholder management

• Engaging senior leadership, business sponsors, and technology leadership to maintain alignment between delivery roadmaps, product vision, and business objectives.
• Skilled in establishing stakeholder communication frameworks, managing escalations, resolving conflicts, and providing transparent project governance and reporting through customized dashboards, status reports, and KPI metrics.
• Partnered with program leadership on resource planning, capacity management, and portfolio-level risk reporting.

Experienced in process audits and continuous improvement

• Conducting delivery health checks, sprint and project retrospectives, and process compliance reviews to identify inefficiencies and implement corrective actions.

Applied Delivery Excellence

• Operational efficiency frameworks to standardize project governance practices, improve team maturity, and drive measurable improvements in quality, predictability, and delivery performance.

Actively supported

• Internal audits, SLA governance, and KPI reporting to ensure adherence to organizational and client delivery standards.