IT Support Engineer | 10+ Years Experience | L1/L2 IT Support & Endpoint Management, ServiceNow-ITSM

SUMMARY

Highly experienced and service-minded IT Support Professional with over 10 years of hands-on expertise in managing, maintaining, and supporting diverse IT systems and networks across high-pressure environments. Adept at troubleshooting endpoints (Windows/macOS), diagnosing, and resolving complex hardware and software faults, ensuring smooth operations and optimal performance. Eager to bring a "can-do" attitude, strong L1/L2 IT support capabilities, and a solutions-oriented approach to formidable dynamic Tech Support team. Proven track record of providing after-hours support in global enterprise settings, managing asset control, and supporting user onboarding/offboarding processes.

CORE COMPETENCIES

• L1/L2 IT Support & Endpoint Management: Extensive experience providing first and second level support for PCs, laptops, and mobile devices (Windows/macOS). Proficient in deployment, management, and security of endpoint devices.
• Network & Infrastructure Troubleshooting: Hands-on experience with troubleshooting network issues, performing basic infrastructure management, and ensuring seamless connectivity.
• Identity & Access Management (IAM): Skilled in managing user access controls for onboarding and offboarding processes, ensuring secure and efficient system access.
• IT Procurement & Asset Control: Proven ability to handle IT procurement tasks, including managing inventory and asset control, and working effectively with vendors.
• Technical Support & Internal Events: Experience providing technical support for various internal setups, adaptable to diverse operational needs, including virtual and on-site environments.
• Communication & Collaboration: Strong communication and interpersonal skills, capable of working independently and collaboratively in cross-functional, international settings.
• Problem-Solving & Adaptability: Quick learner with strong analytical and diagnostic skills, able to adapt quickly to new challenges and provide flexible, solutions-oriented support in fast paced environments.
• Service-Minded & Fearless Attitude: Dedicated to delivering outstanding support, tackling challenges head-on with a prestige less attitude and a proactive approach.