IT Support Engineer | Entry level | Technical Support, Web Development
Actively Looking for Work
I am an IT Operations and Support Engineer with 2.5 years of experience at Accenture, supporting enterprise Windows, Citrix VDI and Microsoft Azure environments at L2/L3 level. I resolve 10 to 20 incidents daily within a 95% SLA, using structured troubleshooting, root cause analysis and clear documentation. I also work with Active Directory and Microsoft 365, handle monitoring and patching, and have experience with rotational shifts and on-call support. I automate repetitive work with Python and PowerShell, including a server reboot automation project, and I am building skills in Kubernetes and Terraform. I communicate clearly with users, prioritise by business impact and enjoy multicultural teams. I take ownership of every ticket and keep users updated until it is resolved. I hold a BCA from Kerala University and the Google Cloud Associate Data Practitioner certification. Based in Dubai and available immediately, I am looking for an onsite IT support role in the UAE where I can deliver reliable service within agreed SLAs.