IT Support Specialist | 1+ Year Experience | Hardware Repair, Windows & Linux, Networking
Actively Looking for Work
Private Information
About Me
IT Support Specialist with over 1 year of hands-on experience repairing 3+ phones and laptops per day, and a Bachelor's degree in Information Security. I find the cause of a problem quickly and explain it clearly to non-technical people.
What I Do
- Diagnose and repair phones and laptops: screens, batteries, cameras, RAM and storage upgrades, water damage, and basic motherboard-level faults
- Reinstall Windows, update software, install drivers, remove viruses and malware, and back up customer data
- Troubleshoot Wi-Fi, router, printer, and network connectivity problems (TCP/IP, DNS, DHCP)
- Support Windows and Linux systems, user accounts, and permissions
Strengths
- Customer communication: years of customer-facing experience, including 4 times Employee of the Month
- Security awareness: system hardening, malware removal, and hands-on security testing projects
- Languages: Arabic (native), Russian (fluent), English (C1)
Looking For
- Customer communication: years of customer-facing experience, including 4 times Employee of the Month
- Security awareness: system hardening, malware removal, and hands-on security testing projects
- Languages: Arabic (native), Russian (fluent), English (C1)
Looking For
IT Help Desk, IT Support, or Desktop Support roles.
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