IT Support Specialist | 7+ Years Experience | PC Maintenance, OS Installation, Troubleshooting
Actively Looking for Work
About Me
I am an experienced and highly motivated IT Technical Support Specialist with over 7 years of hands-on experience in providing efficient technical solutions. With a Bachelor's degree in Management Information Systems, I possess a strong foundation in both IT infrastructure and business processes. My background includes installing and maintaining Windows OS, configuring local networks and printers, troubleshooting software and hardware issues, and delivering exceptional IT support across various systems.
Skills and Tools
- Windows OS installation and optimization
- LAN network configuration and file sharing
- Hardware setup: printers, scanners, desktop systems
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Office 365, remote support tools (e.g., AnyDesk)
- AI tools for media, video, image, and presentation creation
- Fast typing in both English and Arabic
- Basic graphic design: flyers, posters, logos
Strengths
I am known for my problem-solving skills, ability to communicate technical details clearly, and collaborative mindset. My adaptability and eagerness to learn emerging technologies make me a valuable team member. I have also completed multiple certifications from Microsoft and Google in IT support, communication, digital skills, and AI foundations.
Career Objective
I am now actively seeking an IT Support or Help Desk role where I can apply my experience to enhance operational workflows, contribute to seamless technology services, and support business growth through smart technical practices.