Lead Technical Support Specialist | 5+ years experience | System Administration, Microsoft

I’m a dynamic IT professional with over five years of experience driving infrastructure optimization, cybersecurity resilience, and digital transformation for organizations like PwC, Microsoft, and top SMEs. With deep expertise in Microsoft technologies and a passion for tackling complex challenges, I deliver measurable results that align IT strategies with business goals.

Core Skills & Expertise

• Cloud & Infrastructure: Azure (hybrid/on-prem), Microsoft 365, disaster recovery, system migrations
• Cybersecurity: Ransomware recovery, security optimization, Azure Security Engineer Associate
• Leadership & Training: Microsoft Certified Trainer (MCT), mentoring teams, Power Platform automation
• Technical: Exchange Server, CI/CD alignment, M365 Enterprise Administrator Expert

Work Experience & Achievements

• Spearheaded recovery of ZESA Holdings’ Exchange Servers post-ransomware attack, restoring operations in 48 hours and protecting $2M+ in revenue.
• Modernized hybrid Azure environments for 25+ SMEs, cutting legacy maintenance costs by 20%.
• Led a flawless Google Workspace-to-M365 migration for 119 PwC users, achieving zero data loss and reducing onboarding time by 40%.
• Trained 300+ employees on Power Platform, slashing support tickets by 15% and saving 200+ annual support hours.

I’m seeking a senior IT role where I can leverage my skills in hybrid cloud, disaster recovery, and cross-platform migrations to solve complex challenges. I’m especially excited to join a team focused on scalability, cybersecurity, and large-scale digital transformation.